(M/W) Customer Solutions Engineer – Industrial Robotics

As part of the Operations department, you will be responsible for the implementation and customization of our robotic solutions for customers, from the Proof of Concept (POC) phase to full deployment.

Working closely with the Product team (Solutions Architect & Product Manager) and R&D, you will adapt and apply existing software and hardware modules developed by R&D to match the specific needs of each customer.

This is a highly customer-facing role, requiring frequent travel, both within France and internationally. You will operate directly in industrial environments (factories, logistics sites, warehouses), where understanding operational constraints, workflows, and on-site realities is key to delivering successful deployments.

You will play a critical role at the intersection of customer needs and industrial execution, ensuring each solution is robust, practical, and fully adapted to real-world environments.

In addition, you will support pre-sales activities, including demonstrations (standard or customized), working with Business Development, Product and R&D teams.

Key Responsibilities

Pre-sales support:

• Support demos and technical discussions with customers,

• Contribute to on-site assessments and feasibility studies,

• Ensure alignment between demonstrations and real industrial use cases.

Industrial understanding & field analysis:

• Conduct on-site visits to understand customer operations, constraints and use cases,

• Translate field observations into technical requirements,

• Anticipate deployment challenges in industrial contexts.

Customization:

• Configure and adapt R&D-developed software and hardware modules to customer needs,

• Fine-tune solutions to fit industrial environments and constraints,

• Ensure robustness and quality in real operating conditions.

Deployment:

• Install and commission our robotic systems on industrial sites (factories, warehouses, logistics platforms),

• Ensure smooth integration into existing workflows and infrastructure,

• Deliver technical training and documentation to customer teams.

Customer interface:

• Act as main technical contact throughout pre-sales, deployment and post-deployment,

• Understand operational needs and propose adapted solutions, to ensure successful integration into industrial environments,

• Coordinate with internal teams to resolve technical requests, after deployment.

Knowledge sharing & continuous improvement:

• Document field learnings and configurations,

• Share insights to improve product and deployment processes.

This list is non-exhaustive.