Senior Account Manager 🇫🇷

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.

We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.

Since 2018, we’ve built a tech-driven logistics platform powering 600+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 220+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 9 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.

Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion.

The journey ahead is bold, and we’re looking for the right partner to help us lead the way.

 

As a Senior Account Manager, you will be responsible for retaining and growing Bigblue’s key accounts — some of the most promising European D2C brands — and play a central role in their success.

Location: Paris 9th, France (Hybrid)

As an Account Manager, you will:

Build strong, long-term partnerships

Build and maintain strong relationships with strategic merchant accounts

Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact

Define improvement plans with merchants based on data analysis

Identify new partnership opportunities and define improvement plans with merchants

Deliver customer excellence

Support stakeholders in their day-to-day use of Bigblue’s services

Monitor customer feedback and performance trends, and translate them into actionable improvements

Contribute to product and operational improvements based on merchant insights and market trends

Optimize internal processes and tools to improve the overall customer experience

Grow hand-in-hand

Contribute to our merchants’ strategic development and identify their metrics that drive growth

Identify potential signals of dissatisfaction and implement solutions to answer them

Suggest out-of-the-box initiatives to engage our existing merchants

Implement cross-selling and upselling strategies to address customer needs and unlock value

You have around 4+ years of experience in a customer-facing role with regular stakeholder interactions in logistics, supply chain, fulfillment environments

You have a native level of French and professional working proficiency in English

You are willing to grow and are eager to build a strong understanding of the logistics market

You are comfortable analyzing data and presenting insights during business reviews

You are comfortable using advanced Excel

You are based in (or willing to relocate to) Paris

And you also:

Have strong communication and relationship-building skills

Are analytical and able to leverage data to drive decisions

Can solve complex problems and prioritize effectively

Demonstrate business acumen and strategic thinking (growing with experience)

Are comfortable working with multiple stakeholders and projects simultaneously

Are proactive, autonomous, and adaptable

 

 

 

1. Discovery call with a Talent Acquisition Manager (Google Meet)

2. Experience deep dive with the Hiring Manager (Google Meet)

3. Case-study with the future team

4. On-site interviews (in our Paris offices, half-day)

5. Reference checks