Solution Engineer (F/H)

Job description

Fabriq is a Daily Management Solution that helps manufacturing and logistics organizations meet their daily performance targets, drive continuous improvement, and scale operational excellence. Deployed in 55+ countries and used by 70k+ users, Fabriq supports organizations across all maturity levels, from SMBs to global industry leaders such as John Deere, Safran, LVMH, Danone and Medtronic.

Our customers run Fabriq alongside their own systems: ERP, maintenance software (CMMS), BI tools, identity providers. How well Fabriq connects to these systems increasingly decides deals and drives adoption at scale.

This is a new position. You will be our first Solution Engineer and the technical reference for customers on integrations, from the first enterprise conversation to a live, stable connection.

You will join the Professional Services team and report to Gilles Ricard, Head of Professional Services, with a dotted line to Jules (Customer Care) for technical topics. You will work daily with Sales, Customer Success, Customer Care and the Product Ecosystem team, which builds our API and connectors.

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What you'll do

In a nutshell

• Make integrations a reason customers choose Fabriq, not a blocker.

• Get every customer that needs integrations to a live, stable connection, quickly and without relying on the product team.

• Turn field knowledge into reusable assets (blueprints, playbooks) and into clear input for the product roadmap.

Broadly speaking

• Pre-sales: lead technical discovery and integration qualification on Enterprise deals, alongside Account Executives.

• Implementation: run integration workshops with customer IT teams, share our integration blueprints, and guide customers on architecture choices.

• Customer builds: support customers while they build their integrations on our public API, connectors and automation tools (Power Automate, Workato).

• Support: handle integration escalations once Customer Care has triaged them. Route bugs to the product team through the standard process.

• Offer: contribute to our integration services offer, its pricing and packaging, with the Head of Professional Services.

• Field feedback: bring qualified integration needs (customer, ARR, number of customers affected) to the Ecosystem Product Manager, who owns the roadmap, and turn release documentation into playbooks.

On a day-to-day basis

• Discovery calls and architecture reviews on Enterprise opportunities

• Integration workshops with newly signed customers

• Escalated integration tickets coming from Customer Care

• Updates to integration playbooks, blueprints and the Integration Academy

• Regular sync with the Ecosystem PM on field needs and upcoming releases